Food bank centre helper (Signposting Volunteer)

As the welcoming face of the food bank you’ll be sociable, enjoy meeting people and able to offer friendly and caring support to those in crisis. You’ll receive and check food vouchers. You’ll provide a listening ear and support people in accessing other services with compassion and dignity.

The role of Pathway Volunteer means you will offer a listening ear without judgement and support people to access the right services where applicable. This is a newly developing team and an exciting time to join us if you like to shape the future. You may have had a background in supporting others in a voluntary, statutory or paid role, or you may be completely new to this but know you have the skills required.
What you will be doing (including but not limited to): Based out of our Prow Park Office on a Thursday from 10.30 - 12

• Initiating conversations with people visiting foodbanks either in person or on the phone • Signposting or refer to our Citizen’s Advice Financial Inclusion officer and/or other services • Taking digital notes, using our online portal to ensure foodbank users do not have to repeat their story many times • Supporting foodbank users through the referral process